As an NRTO member we use the general terms and conditions of the Dutch Council for Training and Education (NRTO). Below you can read which version applies to you and what the key agreements are for the webshop.
That depends on who enters into the agreement. If you enrol yourself or order as a private individual, the consumer terms apply. If your employer pays or you enrol in the name of a company, the business terms apply.
If you enrol online, by email or by phone, you have a 14-day cooling-off period from the moment we confirm your enrolment. Within that period you can cancel without giving a reason via academy@humanhorse.nl. If a home study starts within those 14 days at your request and you have already been given access to the learning platform, we only charge the part you have used. The exact arrangement is in article 5 of the consumer terms.
Both documents are the 2026 NRTO versions, in Dutch. You will also find them at the bottom of every page of this site. Under Dutch law the Dutch text is binding; if you would like an explanation of a clause in English, just email us.
For orders in the shop, these agreements apply in addition to the consumer terms. They are written in plain language, so you know exactly where you stand.
All prices in the shop are in euros (EUR) and include VAT. Shipping costs are shown in the cart before you check out. You pay in advance through Mollie with, among others, iDEAL, credit card, PayPal or Bancontact. An order is final once payment has been received; you then receive a confirmation by email within 24 hours. We may correct typing errors in a price; you will hear about it before dispatch and can cancel the order free of charge.
We dispatch orders within 1 working day of receiving your payment, from the Netherlands to anywhere in the world. In the Netherlands your parcel usually arrives 1 to 2 working days later; elsewhere in the EU within a week. If delivery takes longer than 30 days, you may cancel the order and we refund the full amount. Import duties outside the EU are for the buyer.
You have 90 days after delivery to return a product, well beyond the statutory 14 days. The product must be unused and in new condition. Return costs are for you, unless we made a mistake or the product arrived damaged. The refund follows within 14 days of receiving the return. How to arrange it is explained on shipping and returns.
All products come with the statutory warranty: you are entitled to a product that does what you may reasonably expect of it. If something is wrong, email photos to academy@humanhorse.nl. We repair, replace or refund. Wear from normal use, incorrect care of leather or damage caused by the horse is not covered by the warranty.
If we cannot resolve it together, as a consumer you can turn to De Geschillencommissie (the Dutch Foundation for Consumer Complaints Boards) or the European ODR platform. Dutch law applies to all agreements.
Read how our complaints procedure works. You will receive a substantive response within 14 days.
Curious about the Human & Horse Method? Get a free sample of the study book and watch the inspiration videos. Discover how real communication with your horse begins: from calm, trust and connection.
Straight to your inbox, no obligations.
