Dispatched within 1 working day, 90 days to return.

Shipping

After your payment you receive an order confirmation by email within 24 hours. We dispatch orders within 1 working day from Kootwijkerbroek, the Netherlands. Delivery then takes 1 to 2 working days in the Netherlands, 2 to 4 working days in Belgium and Germany, and 3 to 7 working days in the rest of the EU. We ship worldwide; outside the EU the delivery time depends on the destination and customs. As soon as your parcel is on its way you receive an email with tracking.

Shipping costs

All prices are in EUR including VAT. The exact amount for your order is shown in the cart before you check out.

Returns

You have 90 days after delivery to return a product. The product must be unused and in the same new condition as you received it, with any labels and packaging. This is how it works:

1. Email academy@humanhorse.nl with your order number and the product you are returning.
2. We send you the return address and, if you like, a return label.
3. Pack the product securely and send it. Keep the proof of postage until we have confirmed receipt.
4. Within 14 days of receipt we refund the purchase amount through the same payment method.

Return costs are for you, unless we made a mistake or the product arrived damaged. In that case we send a free return label and refund everything.

Outside the EU

If you order from a country outside the EU, customs may charge import duties and handling fees. You pay those to the carrier yourself; we do not know in advance how much it will be. For the United Kingdom, orders under GBP 135 are free of customs charges. If you want to return from the UK, the US or another country outside the EU, please email us first. We will send you the right return documents.

Care of leather and biothane

The Heart Bridle and the cavesson are made of ecologically tanned English leather. Base the first treatment on how dry the leather feels and only use products suitable for ecologically tanned leather. Clean the leather a few times a year with a slightly damp cloth and then grease it thinly. Always let wet leather dry at room temperature, not next to a heater.

The reins and neck rope are made of biothane. Simply rinse them with lukewarm water and a little soap, then dry. Biothane needs no grease.

Sizing advice

For every product with sizes, the product page shows which size suits which horse or which wrist. In doubt? Email the measurements to academy@humanhorse.nl. We are happy to help, and exchanges are always possible within 90 days.